Refund policy

We have a 30-day return policy, meaning you can request a refund within 30 days of receiving your item.
Your item must be in the same condition as when you received it.

To request a refund, please contact us at tomagrin.art@gmail.com.

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can contact us at any time at tomagrin.art@gmail.com for questions regarding our return policy.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

14-day cooling-off period (European Union)
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition as when you received it.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at tomagrin.art@gmail.com.